Frequently Asked Questions

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General

Who is Minum?

Minum was founded with the aim of reimagining and simplifying your energy service. At Minum, we aim to be your energy partner, not just another service provider. Our energy plans replace your electricity bill and traditional utility service with a cheaper, simpler and improved service, designed to save you money. Our service is 100% digital, simple and personalized. It offers immediate savings, with no membership fee, no upfront cost, and no commitment.

How does a Minum plan work?

Our plan is designed as a simple and digital alternative to your traditional electric bill that delivers guaranteed savings. When you subscribe to a Minum Plan, you no longer receive a utility bill – we manage the utility on your behalf as your energy partner.

When you sign up, we migrate your utility account to Minum, so that you have one service and one bill through your plan. From that moment on, you will only receive one monthly bill from Minum and not from the utility.

We use technology combined with active and intelligent data analysis to generate the savings we guarantee you under your Minum plan. Our AI-driven system accompanies your consumption in real time to continuously improve and optimize our service and your savings. You save every month risk-free and with minimal effort. Our experts design and operate renewable energy and cutting-edge technologies for you.

Where does Minum operate?

Minum is currently operating in the following states:

Pará (EQUATORIAL PA)
Goiás (EQUATORIAL GO)

We are soon launching in:

Mato Grosso (EMT)
Mato Grosso do Sul (EMS)
Maranhão (EQUATORIAL MA)

Our goal is to offer Minum to all Brazilians in the near future.

What happens with my utility account?

When you subscribe to a Minum plan, we migrate your existing utility account to us. This process may take up to ~10 business days but can extend up to 30 days depending on your utility. You may receive a final (partial) bill from your utility once this process is completed.

Once your Minum plan is activated, you will only receive one monthly bill from us. We take full care of the utility and utility bill, passing along risk-free savings to you under your plan.

If you ever have a loss of power or problem with your connection to the grid, you can always contact the utility directly using your account information available in your portal and on your Minum bill.

Minum will never interrupt your power supply, but the utility remains responsible for managing the electric grid. Contact us directly through your portal or reach out to Customer Care for our team to assist in resolving any issue with the utility quickly as possible.

By subscribing to Minum, do I run the risk of losing power?

Is a Minum plan the same as a solar energy subscription?

No. Our Minum plan completely replaces your traditional electricity service and bill, while a solar energy subscription delivers virtual energy credits to partially offset your utility bill. You have two services and two bills.

With a Minum energy plan, you benefit from our solar projects and have just one account and one bill.

How does the guaranteed savings plan work?

Our guaranteed savings plan is as simple as it sounds. With our plan, every month you enjoy guaranteed savings compared to your traditional utility bill. We use renewable energy and other cutting-edge technologies to optimize your energy management to generate savings that we pass on to you through your Minum plan. Our partnership is designed to maximize savings through Minum.

If you consume less than 750kWh/month, your savings is basd on the cost of your energy consumption. If you consume more, your savings is based on the full cost of your traditional bill (e.g. including street lighting).

All of our consumers save more money during tariff flag periods!

Note that we are unable to offer savings on ancillary charges, fines, donations and payment plans.

How does Minum generate and guarantee my savings?

Our AI-driven system accompanies your energy consumption to design the best solution for your needs. This may include solar energy, batteries, and other energy-efficiency technologies and hardware. You save every month through your plan while Minum manages these tools to save you time and moneyand you realize the benefit in reducing the cost of energy, saving time and money with renewable energy and cutting-edge technology, without complexity.

Is my energy renewable?

Yes, the energy delivered by Minum is 100% renewable.

Am I eligible for a Minum plan?

Our plan is open to all consumers connected to low voltage – that is, consumers in the tariff categories:

Unfortunately we are unable to serve:

Customers in the free market (ACL)
Customers with overdue, unpaid bills
Customers with a solar energy subscription
Customers with tax exemptions

What are the requirements to become a client?

To sign up for a Minum plan, you must meet the following requirements:

Be the holder of the electricity bill
Have a low voltage connection (B1, B2 or B3)
Have no outstanding debts with the utility

Can I sign a plan for multiple units/bills?

Yes! We serve customers who have multiple consumer units. Through our platform, you can manage all of your units, adjust billing cycles and even consolidate units into one monthly bill. Please keep in mind that each unit must meet the eligibility requirements.

I have multiple accounts held by other family members/a CNPJ. Can I unify these accounts?

Yes! On our platform you can unify and consolidate both the management and billing of these units.

Can I sign a Minum Plan if I have solar panels?

Yes, but we need to understand your specific case in order to generate a personalized offer taking into account the energy from your panels.

It is important to remember that we are unable to serve customers who have a solar energy subscription, unless you cancel that subscription when you sign up for a Minum plan.

Can I sign a Minum Plan if I have shared generation?

No, because you have to transfer your current electricity bill to Minum upon subscribing. This means that you cannot participate in another shared generation scheme with a different company. But don’t worry, our plans are based on your total consumption, ignoring solar energy credits, so you’ll keep saving when you switch to Minum.

How are my savings calculated?

The savings of your plan is applied in the form of a discount relative to your traditional electricity bill, as follows:

Consumption >750kWh: Your Minum discount is applied over the cost of your consumption (kWh) that you would have paid to the utility based on your current tariff (including public lighting, excluding charges and installment plans)
Consumption <750kWh: Your Minum discount is applied over the cost of your consumption (kWh) that you would have paid to the utility based on your current tariff (excluding charges)

What are my savings under a Minum plan?

It depends, but our plan will save you at least 10% relative to what your utility would have charged. We focus on using AI and new technologies to increase your savings over time.

Your initial savings can be greater if:

We have identified a better solution for you based on your consumption and profile
ANEEL has activated tariff flags. With Minum, you don’t have to pay tariff flags, increasing your discount
You signed up through one of Minum’s partnership programs
You signed up to a plan with a special promotion

We are always looking for new ways to increase your savings. If you would like to schedule an appointment with our team (and have been a customer for at least 6 months), please contact us to discuss your options.

How do my savings compare to a solar energy subscription or other alternatives?

Our goal at Minum is to offer simple, transparent and guaranteed pricing so that you can compare our plan with other alternatives. If you think there’s a better solution than ours, our commitment is to do everything possible to design a Minum plan to beat it.

Is there a way to increase my savings?

We have several promotional campaigns that offer extra savings under our plan. Contact us for more information about current campaigns.

Minum also has partnerships with other companies to provide special benefits to their customers. You can find a list of those partners [].

Some promotions require a minimum commitment term.

If you are a new customer, our ability to offer higher savings is limited. This is because we depend on our AI-driven system’s analysis of your consumption and profile to further improve our service and increase your savings. If we identify a way to increase your savings, we’ll reach out with an improved solution with more savings.

All of our customers that have had a Minum plan for at least 6 months are able to schedule an appointment with one of our specialists to review your plan, needs and the latest Minum technologies.

Do you have any special or promotional savings plans?

Yes! If you are a customer of one of our partners, you may be eligible for a special discount and other benefits under your plan. We are always running promotional campaigns, so please contact us to learn more about our current campaigns.

Do you have any benefits for referring new subscribers?

Yes! We offer compensation to our customers that make referrals! In order to refer a friend, please reach out to our team here. In the near future, you will be able to make referrals directly through your portal.

What happens to my savings when tariffs change?

Our plan is designed to offer a guaranteed discount relative to your traditional bill. We still need to cover the costs related to the utility, so your savings may change even though your discount remains the same. We are always working to reduce the cost of our service and to increase your savnigs over time, even if the utility keeps raising rates. The longer you stay with Minum, the more you’ll save!

Can my plan’s discount vary?

Your discount will not be less than what’s guaranteed under your plan, but we aim to increase your discount over time. By signing up to a Minum plan, you can be sure that our AI-driven system is always assessing how to improve your service and increase your savings.

Do I need to pay tariff flags (yellow, red I, red II)?

With your Minum plan, you don’t pay any tariff flags. When tariff flags are active, you save extra money relative to what the utility charges.

What is my monthly bill under my Minum plan?

Your monthly bill with Minum will depend on your consumption during that month, if you have a plan with guaranteed savings. The discount is applied to consumption or to the total amount of the traditional electricity bill, depending on the volume of your consumption.

Do I have to pay two electricity bills?

No. Your Minum plan completely replaces the traditional utility bill. Minum will take care of the entire process of migrating your utility account to Minum, and you will only receive one bill from us each month. One plan, one platform, simple and personalized

How do I receive my bill?

You will receive your bill every month via email and via your portal.

How can I pay my bill?

You can pay your Minum bill using a credit or debit card, PIX or in any bank branch.

How can I update my account or billing information?

You can contact our customer service area via Whatsapp, telephone or e-mail to contato@minum.com.br requesting any updates to your account.

How does my billing cycle work?

Your billing cycle with Minum follows your existing utility cycle. Within 5 days of closing, you will receive your Minum bill due within 5 business days. If you would like to adjust your billing cycle, please contact us.

Can I change my billing cycle?

To change the due date of your Minum invoice, you can contact our customer service area via Whatsapp, telephone or e-mail to contato@minum.com.br.

How does my plan work if I consume less or more energy?

With the Minum Plan your savings is linked to your consumption, but your discount remains the same. If you have a fixed-price plan, your monthly fee does not vary with consumption (unless you exceed the limit in your contract).

What is the term of a Minum plan?

A Minum plan is typically for 12 months, but you can cancel at any time with 60 days notice. Some Minum plans and promotional offers are subject to a minimum commitment period for longer than 12 months.

What is the commitment period?

Our plans do not have a commitment period. If you do not want to continue with us, simply let us know at least 60 (sixty) days in advance to cancel without penalty. Some Minum plans and promotional offers are subject to a minimum commitment period for longer than 12 months.

What is the process for canceling my plan?

You can contact our customer service area via Whatsapp, telephone or e-mail to contato@minum.com.br.

When you cancel your Minum plan, we notify your utility to transfer your account back to you. This may take up to 60 days, which is why we require at least 60 days’ notice to cancel.

Is there any activation or installation cost?

No. With your Minum plan you have no upfront cost or membership fee.

Can I sign up online?

Yes. You can sign up for a Minum plan in minutes with our step-by-step guide. Make sure you have access to your utility bill.

How does the sign up process work?

It’s simple! With your recent utility bill, you can receive and subscribe to your customized plan. Create an account and follow our step-by-step guide to sign up! If you prefer to speak to our (virtual or face-to-face), please contact us.

What information is required to sign up?

We need your recent utility bill (from the last three months). We also need a copy of your ID, which is requested as part of the sign up process. If this is a company account, we also need proof of legal representation (e.g. bylaws or power-of-attorney).

I would like to talk to an expert before signing up. How can I schedule a meeting?

You can contact our customer service area via Whatsapp, telephone or e-mail to contato@minum.com.br.

How long does it take to activate my plan?

After signing up, your plan will be activated within 60 (sixty) days, depending on your utility.

Is there any installation necessary to sign up?

You don’t need to do any work or installation to save under a Minum plan. Depending on your consumption, Minum will install a smart meter at no cost to you so that we can identify ways to increase your savings through our AI-driven system.

Who is eligible for smart meter installation? Does it have any cost?

No, there is no cost to installing the smart meter. We currently offer smart meters to customers with consumption above 1,000 kWh/month.

How do I manage my plan?

You can access your account through our website with your CPF/CNPJ and password by clicking on “Customer Portal.” In your portal, you can see your bill, , monitor your consumption and track your savings.

Do you have an iOS or Android app?

Our Minum app will be launching shortly! For the time being, please access your account through our website.

How can I partner with Minum?

If you’re interested in becoming a Minum sales representative or a corporate partner with exclusive benefits for your customers, please reach out to our customer service area via Whatsapp, telephone or e-mail to contato@minum.com.br.

I have an EV and/or want to install a charging station. Does my Minum plan offer a solution?

Minum is your energy partner, and we will design a solution that works for you through your plan. and we have the customized solution for you. Please reach out to our customer service area via Whatsapp, telephone or e-mail to contato@minum.com.br.

Should I replace my equipment?

Minum is your energy partner, and our AI-driven system works to identify inefficient equipment that should be replaced. We offer solutions through your plan to design the best solution for you, including under your Minum plan. Please reach out to our customer service area via Whatsapp, telephone or e-mail to contato@minum.com.br.

I spend a lot on air conditioning. Does Minum have any solution to reduce this expense?

Yes! We offer solutions to optimize your air conditioning and, in some cases, replace it. Please reach out to our customer service area via Whatsapp, telephone or e-mail to contato@minum.com.br.

I'm going to move. Does my plan move with me?

Not automatically, but you can migrate your plan by contacting us via Whatsapp, telephone or e-mail to contato@minum.com.br.us.

I'm going to move. Can the new tenant keep my plan?

Not automatically, but you can migrate your plan by contacting us via Whatsapp, telephone or e-mail to contato@minum.com.br.us.